Good service, quick pick up, a bit remote location

Smooth and easy booking process

The overal process to book, pick up and return the car is smooth. However, it is necessary to call the ACE office to arrange shuttle for picking and unfortunately I called over 10 times for almost an hour before someone can pickup the call.

Great services by ACE Rental. they upgrade my car with min charges.

fast booking & reliable. Really appreciate it.

The Parking break of the car was broken.

I booked the pick-up time is at 8am, I am on-time to the pick up location. The counter staff is friendly. I required GPS online already, when I tried to use it, the GPS can't be attached on glass, I asked for changed the "attach part" , the staff was serving another customer, the manager in the room just watch and smile , did not go out to help me. after the counter staff change the "attach part" for me, then I found the GPS "locked", I asked to change again, the staff was busy. When I can use the normal GPS, more than 30 minutes wasted. I could not arrived at the Great Ocean Road before sunset and I missed the beautiful view. Suggestion: 1. before customer borrow GPS, you should check all GPS 2. manager should help busy staff and not only watching.

easy and simple