First Class

The car rental service on the website indicated that vehicles could be rented if you were 25 years old or older, but the rental company refused. At the rental office, the vehicle was downgraded. However, the deposit was refunded quickly.

Very satisfied!

Overall, it was fine. At the start, they insisted we buy additional insurance with a not very friendly tone. I called QEEQ and then they didn't insist anymore. At return, they claimed the fuel tank wasn't full. I provided the fuel receipt, and they said OK. The car's headlights were not bright enough, and I mentioned it to the staff upon return, hoping they fix it for future renters driving at night.

Email confirmation specifically said in terminal for collection as I was not flying in I was dropped at car rental and walked to terminal called the number to be told I need to go back up to car rental it would have been helpful if this was mentioned on the email. The only other thing was a deposit was taken from my credit card held until I returned the car but not refunded immediately (drop off out of hours) until I phoned the office as I am now out of the uk this has cost extra time and money

Good easy experience apart from incorrect information emailed about pick up location

The lady at checkin is an asset to you and clearly enjoys what she does.

Great value and so straightforward.