Amazing

Pick-up and drop-off were very straightforward. There was no pressure to purchase insurance, and I only paid 10 NZD for a toll pass, which is useful as some roads charge tolls. With the pass, you don't have to pay manually. This is quite essential. Additionally, in New Zealand, many parking lots require you to immediately input your vehicle information at a payment machine or via an app after parking. Do not wait until you're leaving, as even during free time periods, you may be fined.

Satisfied

Excellent service, with pickup and drop-off provided. No hidden fees or aggressive insurance sales during the rental process.

Very good. However, you need to walk quite a distance after exiting the airport to find the shuttle bus. Similarly, when getting dropped off at the airport, you might have to push your luggage for five minutes in the rain to reach the terminal. In short, it would be more convenient if the store were inside the airport. The staff communicated smoothly and provided excellent service, but the distance is a major drawback.

Special mention for Ryan in Christchurch who was fantastic, very responsive and resolved queries related to Auckland booking despite being in Christchurch. Absolutely wonderful person to deal with.