Good experience

Overall, I’m quite satisfied. The staff member was very patient. My English is poor, so I couldn’t communicate well. I used a translator, and he patiently typed in each word for me to translate. It seems he also had an accent, so it was understandable that I couldn't catch everything, haha. Even the translator couldn’t fully understand him, and we had to manually input words. The part that was unclear to me was about insurance options. After communicating for about 10 minutes, I roughly understood there were several insurance types: full coverage, partial coverage, and something more basic. In the end, I chose one for $35 with a $5,500 deductible. I suggest they create an advertisement leaflet to show customers directly—it would make things much simpler.

Very satisfied, the car was very new, having only driven over 3000 kilometers. The price was also very reasonable.

It's okay, but the office isn't inside the airport. You need to call them when you arrive.

The car was in great condition and the service was good. Self-service return was very convenient. Picked up the car from Brisbane Airport, but the pickup location was not within the airport. There was a free shuttle bus, but the order didn’t specify the shuttle bus location. It took some effort to figure it out; hopefully, this will be marked in the future.

Quick and Easy

Smooth process