Terrible counter staff.

Первая машина при наборе скорости начинала вибрировать и руль сильно трясло, поменяли без вопросов, но следующая машина была старее. При получении автомобиля очень настаивали на оплате дополнительной страховки, сказали, что без неё не отдадут автомобиль, мы ее оплатили, но через 2 недели нам на карту пришёл возврат этой непредусмотренной суммы.

The car was fine and the person who checked the car out was very polite and efficient. The downside was the time it took as I waited for over an hour to get the car which made me late checking in to my hotel. Bearing in mind I was an English tourist and had never driven the car before I was given no indication on how to operate the car, for example adjusting the seats, handbrake location and how to open the fuel cap which caused me a big problem.

The car was not what I reserved, and a step down in my opinion. They offered an upgrade in lieu of what i reserved, but the staff wanted more money. The rental facility was very poor, AC wasn’t working, staff was unimpressive. I also waited 45 mins in the scorching heat for the pickup shuttle at the airport. Overall, not a good experience.

Had to call 2 times and wait for ~1 hour for pickup. Drop off back to the airport was another 3 min wait. Not acceptable.

The customer service and car were excellent. the instructions in the confirmation email as well as the voice mail regarding airport shuttle pick up are quite confusing. 1. the shuttle service from FLL airport ( is great) takes you to a rental car place with multiple rental car agencies non of which are EasY rent but there is an EZ rent. I arrived at night time and didn't notice any instructions at that point on how to access other rental car agencies 2. when you call the EasY rent number it tells you to select a terminal from the airport (which prompted me to get back on the shuttle to the airport before i selected a random terminal-- since i was no longer at the airport) 3. once you select the terminal it then instructs you to take the shuttle to the rental car place and walk to the bus stop. (ALL of this could be avoided by typing the instructions in the confirmation email) 4. once and the shuttle bus stop the EasI- Rent shuttle comes. (not E-Z or EasY, but EasI) this was very confusing and i wasn't even sure if i was going to the right rental car place. The workers and shuttle driver were all very kind however equally confused. Long story short- somehow you all should make this a little more clear that EASY is the booking company and EASI is the rental car place and include the proper shuttle instructions in the email!