Terrible counter staff.

Overall it was excellent. The only issue was that the rear tail light was broken ....not the light, the glass covering had been in an accident.

No idea if what the agent said was true or not. Had no choice but to purchase add ons.

Very long wait picking up. Two people in front had to call their insurance companies. One walked out. The only car they had for us was a van. Badly worn tires. Body damage. They asked us to sign a blank sheet indicating no damage.

Very disappointed, infact a, ripoff, the car hire from the 1st to the 7th cost us £500.00, which was not expected at all. Basically once your stuck there what else do you do but pay!! The car itself stank of cigarettes. We were given a GPS satnav, useless, even the staff didn't know how to programme it after spending 20 mins trying to set our destination! Basically just a company ripping people off when they know they have you by the short and curlies!!! Would never book online again.

Staff did nothing to address the issues with car. And they uphold me when I insisted I did not need something (I 95 toll and there is no toll on I 95