Great car and price. Terrible wait for shuttle.

Very satisfied.

A very terrible car rental experience. The return was scheduled for the early morning of the day we were flying back home. When we arrived at the parking lot to return the car, we discovered the car key battery was dead. We contacted the rental company, but since we needed to catch our flight, we couldn't wait for their staff to fix the issue. The rental company instructed us to take a taxi to return the car key to their office. Since the dead car key battery was their fault, we returned the key and left for our flight. Unexpectedly, they maliciously charged us nearly 300 euros, including towing fees, parking fees, and some inexplicable management fees. This rental company already required an excessively high deposit of 2000 euros, which was unreasonable and seemed designed to facilitate these malicious charges.

First car was in poor condition externally. Within 5 mins a warning light came on and I had to return it. Replacement car also had a tyre warning light come on within 30 mins of driving. Pick up from airport took over 30 mins Drop off - I had to wait in the dark for someone to move 3 cars after they checked mine before being taken to the airport. 2 days after drop off of the car where no issues were raised I couldn’t use my credit card - 2100 euro still held against it. Emailed easirent - no reply

The young girl Laureen was fantastic very helpful, pleasent could not do enough for you a pleasure to deal with her

Nothing could have been better! The staff were all superb! In my heading, I stress "Ireland" as Easirent staff in the UK are, in my experience, a bunch of crooks! At Gatwick, after a 10 hour flight, I paid a "deposit" for a car I had already paid in full to rent, only to subsequently find they had charged me for an "Upgrade" to a Diesel car - which I didn't want or need - at more than the cost of the initial rental! At Heathrow, they refused to give me a car I had booked and paid for because I did not have any utility bills dated in the last 3 months proving I lived at my address in the UK? I had been away for 4 months, I pay my bills by direct debit so do not get paper bills and have my bank statements sent electronically so how on Earth could I comply with the VERY small print of their contract? I offered them my passport to HOLD against the rental, £20 000 to be blocked on my credit card as a deposit or for them to run a credit check on me. They refused - but kept my money anyway and ignored attempts to contact them afterwards! I got a taxi to Green Motion down the road and they gladly gave me a car without needing any supporting documents! Easirent Ireland MUST be a different company as the service there is fantastic and I would recommend them to anyone without hesitation! Just avoid Easirent in the UK!!!!