no documents provided, unacceptable !

Add drop off location to the rental agreement. We had to look it up on the internet.

We had a little trouble figuring out where to meet the shuttle to the pick-up point but we eventually figured it out with a couple phone calls to the Easirent people. I called again before we dropped the car off to inquire about tolls and they were able to help as well. However, in each phone call, they were in a hurry to get off the phone which meant I had to repeat my questions because they didn’t take the time to listen the first time.

Appalling , you advertise cars that are 1 year old the heap you gave me was 3 years old over 65000 miles and service light was on, you tried to sell me add on car insurance by scaring me and swiped my card for over 2000 euros that takes 18 days to return , shocking service, add to this I had to pay for a taxi to get to your site all round a joke , never again

No shuttle bus , terrible location, had to walk in the rain for pick up due to incorrect address being provided and then was driven back to the same place I had walked from , location pick up point was wrong on email , rude staff , no customer service, didn’t care

Like: Excellent car condition, friendly staff, clear instructions, especially returning staff very friendly
Dislike: Easirent should hold fuel deposit as charging to credit card incurred exchange rate loss for customer