We tried to change the drop off time and couldn’t get anyone to help us. No one answered the phone.

It's okay.

Pick-up process was convenient, staff attitude was good. However, I rented a BMW X3 but was provided with a Mercedes GLC300de. The vehicle was relatively new, with less than 10,000 kilometers on the odometer, but the trunk was quite small, only able to fit three small suitcases. The return process was swift; the inspection staff simply walked around the vehicle and said everything was fine, and the deposit was refunded within an hour. A reminder for everyone: Swiss roads can be quite tricky. They are narrow, have sharp bends, and drivers tend to go fast and aggressively. There are many speed limits, restrictions, and mobile cameras enforcing them, with frequent incidents of concealed enforcement. Self-driving tours may not be very friendly here. Road restrictions change quickly and often, so it's crucial to drive carefully.

They will probably inform you that the car you wanted is no longer available.

Easy to locate, straightforward procedures, no upselling of insurance, and quick return process.

Hertz is a big, reliable company. The car pickup and return process was very quick.