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Live chat Email us Service Code: 1737108086
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Great car, laborious pick-up

Reviewed: Sun, Dec 1, 2024
About Alamo: 8.0 /10
Excellent vehicle but pick-up was not without its problems. Waited nearly 30 minutes before I got to the desk. Agent was nice and friendly but booking out the car was laborious. Despite being a regular customer and having rented from them 12 days before, agent could not find my details to auto populate the rental agreement and had to do it manually. The drop down menu for UK counties was not extensive (e.g. no West Midlands or Warwickshire) and included a number of towns and cities. Paid a one way fee, which agent verbally confirmed, as car drop off was at the airport. Payment went through but unbeknown to me, agent had keyed in 10 times the fee. At least they refunded the overcharge within 24 hours of being notified!
About QEEQ: 8.0 /10
Contacted QEEQ Customer Service regarding overcharge but process to be followed did not give me confidence that I would get a timely resolution, so went directly to Alamo.
Small SUV | Honda CR-V or similar

Relevant Reviews on Alamo in United States

Matt Eva

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Reviewed: Tue, Jan 22, 2019
About Alamo: 10.0 /10
Pickup was very fast, and drop-off was even faster. You just scan the car, and you're done. The car was in great condition and very comfortable to drive all the way. The only issue was they didn't give me the model I reserved, and I had to pay extra to upgrade.
About QEEQ: 8.0 /10

John Bellamy

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Reviewed: Wed, Aug 2, 2017
About Alamo: 8.0 /10
Professional and fast

Winifred Raglan

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Reviewed: Sat, Oct 25, 2014
About Alamo: 10.0 /10
Great and very convenient.
About QEEQ: 10.0 /10

Harry Dorothy

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Reviewed: Mon, Feb 22, 2016
About Alamo: 2.0 /10

Nick and Jan

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Medium SUV | Jeep Grand Cherokee or similar
Reviewed: Thu, Oct 3, 2019
“Perfect”
About Alamo: 9.3 /10
The car wS wOnDeRfUl, the Sat Nav was first class and never let us down. Alamo in Seattle were amazing and I find off airports less intimidating in the hard sell, there simply wasn’t one. We will rent off airport in future Please send our thanks to the guys st Seattle
About QEEQ: 10.0 /10
We found easy renters excellent and there was no soft sell at the counter by Alamo and we have never had such a smooth rental Thank you and we will absolutely use you again.

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