Easy car rental through Alamo

The overall service was excellent. The reserved Camry wasn't available, so they provided a brand-new 2024 Skoda Octavia instead. It was great to drive, more powerful than the Toyota, fuel-efficient, and they even upgraded the service package for free.

The car overall was good except for a large carpet stain rear passenger side.

No

It was a major concern that when picking up the car the rental contract had been changed to have $5200 excess, when the terms and conditions from EasyRentCars was $4500. As I was using TripCover for the excess insurecane, this left a gap that I was not really happy about. Also The "check engine" warning came on on the second day and stayed on. I informed Alamo of this. As it happened the car ran fine, but it was a bit concerning to have the warning on.

Had a parking lot hit and run. Alamo immediately processed the 4000.00 deposit which was converted as a Canadian credit card was used. When the claim was finally settled for 1800.00 the funds were returned in Au $ dollars triggering conversion losses in excess of 300.00. The deposit should have been held and not processed untill all charges were confirmed which would have eliminated the currebcy losses.

Like: Good condition
Dislike: No floor mats