Dollar very poor

Satisfied

The car had 20,000 miles on it, and its performance and appearance were great, but the interior was a bit dirty. Probably because labor is expensive in the US and no one cleans it. At LA Airport, you have to take a shuttle bus to the rental center, which took 20 minutes to arrive, and then you have to wait in line for an hour. The good thing is after completing the paperwork, there's a long row of various brands of the same type of car for you to choose from, which is super cool!

This was a difficult pickup as there was a credit card issue and there was no other option to exchange the card without cancelling and rebooking. Eventually resolved after over 1 hour. Car was acceptable but options on tolls not clearly explained.

No problems

At PHL: The service staff was great but the organization is absolutely horrible. People were in line for more than 30 minutes. The staff did everything they can but with completely outdated computer systems and archaic booking methods, it was not easy to respond to large crowds. At BOS: though the website said 24 hours open, there wasn't anyone when I dropped the car. No instructions, no guidance, no pointers. At least a courtesy note would have helped. I went all the way to Hertz service side to ask a random contractor if I can leave the car and keys and walk away. Absolutely horrible, especially for weary travelers.