Dollar very poor

Acceptable

I booked an MPV, but they gave me a small car. I had my kid with me and was in a hurry, so I let it go this time. Never again!

They overcharge. I want to file a complaint. I initially booked a smaller car, upgraded to a larger one for 10 days, but was charged 13 days of upgrade fees. Also, I forgot to refuel when returning the car and was charged for two full tanks of gas.

This was my first time using Dollar in Las Vegas. I had to wait for an hour and a half to get the car. First, they tried to make us buy prepaid gas and extra insurance. After we refused, the staff became visibly unhappy and rushed us through the confirmation process. When returning the car, we were in a hurry and thought that filling up the tank would be sufficient. However, one staff member insisted we needed the last refueling receipt; otherwise, we'd be charged $9.89, regardless of whether the tank was full, because it was stated in the contract. Upon closer inspection, the printout from the pickup did mention this clause, which clearly feels like unfair practice. There was no reminder about this at the pickup! While we were arguing, another staff member came to inspect the car and quickly approved it without any issues, allowing us to leave. As for the car condition, this was the worst among all my overseas rental experiences. I rented a Jeep Cherokee but received a Ford. The car had a strong, unpleasant odor and had run over 40,000 miles, which is nearly 65,000 kilometers. To reach 75 mph, I had to floor the gas pedal, making the engine rev up to 4,000-5,000 RPM, and it struggled with inclines.

The car wasn't available when I went nto pick up. I waited for more than 2 hours. No compensation offered.