10 out of 10

Good.

The service was decent. I usually drive a RAV4, and I feel its luggage space is suitable. At the rental store, they gave me a car similar to a Kia Sportage, which couldn’t fit all the luggage. They claimed it was a mini SUV. Eventually, I upgraded to a Toyota Sienna for an additional $150, which had a spacious luggage compartment. By folding down the third-row seats, it seemed to accommodate six 28-inch suitcases and four 20-inch suitcases. In the future, I'll make sure to check the differences between compact, mid-size, and full-size vehicles carefully. Otherwise, substituting within the same class could be awkward.

Quite satisfactory

The counter staff tried to sell an insurance. As we told him, that we have allready the one from AXA, he was a little bit angry.

spent in a line almost 2 hours to get my car in a long line with very few Avis staff pressen to help a faster handling.