Car was nice and clean.

Satisfactory feedback.

It was Black Friday, and I didn't have a reservation, so they upgraded me to a full-size SUV at no extra cost. Due to language barriers, I was still convinced to buy some unnecessary insurance. Sigh!!!

Upon pick up the car was covered with water obviously after being cleaned which wasn’t a problem , however on return they attendant informed me that I would have to pay for a very small chip in the top drivers side of the windscreen. At no stage during our journey did I see or hear anything contact the windscreen so I will not except any charge for it

Almost no wait time at the counter, staff friendly, although tried to sell me the insurance I already have purchased. Didn't informe me about pre-purchased free tank, afrer I asked, they confirmed it though

Include the info about fuel option in confirmation/details of booking. There is no written record of fuel option ordered to show at the counter. Also, the AXA super protection confirmation is in HKD instead of USD.