Wrongful fuel charge

Very satisfied, no upselling.

Easy pick-up and return procedures, vehicle met expectations.

The vehicle provided by Dollar was in decent condition. Due to language barriers, we initially thought we got a free upgrade at pickup and were happy about it. However, after returning home and checking the bill, we realized that we were charged for the vehicle upgrade and a full tank of gas without our knowledge. The fuel charge was unjustified since our booking clearly stated that the vehicle should be picked up and returned with a full tank.

As this was a special holiday for the two of us we ordered a luxury vehicle. We were given a grand Cherokee with lots of scratches and dents. When we asked if this was meant to be in the luxury class. They just said “we haven’t got any luxury this is all there is!” Would NOT recommend Dollar to others, staff not very helpful.

Very happy with QEEQ, have already booked our next car rental with them.

Counter staff tried so hard to sell me extra insurance liability. He said that easyrentcars.com liability protection does not work and they did not see it in the system.