Good overall

I will not book with hertz again due to their ridiculous toll policy - super confusing and expensive - Avis, Alamo and budget much better.

QEEQ deleted my booking without notice despite taking my money. This was discovered at Hertz counter. Hours later QEEQ rectified by booking through a different company, miles away, that ended up charging me an extra 200 dollars.

The car booked not available up grade to larger vehicle ,there was a problem with that vehicle so offered further upgrade to a superb SUV which turned out to be great for my trip this vehicle had just been returned looked ok to me but asked to wait a while so the agent could wash and valet this accounts for pi k up delay very impressed by service from Rebecca as very busy site a great customer champion for hertz

Booking platform easy to navigate and simple to understand ,l like being able to see total cost and being able to pay in sterling upfront a boon ,well done will certainly use again and have recommended to my brother to use on his trip to UK from America,

We rented the car to get back to the airport in Omaha. Within a few minutes of picking up the car, we got a text stating the flight was cancelled. We immediately took the car back and asked if they could do anything since we only had the car a few minutes and was returning it there. They charged us the full price.