Got what I wanted price was good

Pretty good.

The rental agent tried to sell additional insurance at pick-up, but the airport staff were all very friendly and had great service attitudes.

Very satisfied

I may not have paid close attention, but the rental period is calculated precisely by the hour; returning late will count as an extra day.

In New York City, there's no choice; we were pre-assigned a Nissan that had already driven over 35,000 miles. The most problematic issue was the return location at Washington Union Station. It required driving into the train station parking lot first, and there were no visible signs for the rental company outside. Setting the GPS to the address provided was confusing. I recommend that the app provides more detailed instructions. Also, when placing the order on the app, a second driver was supposedly added, but it seems Hertz didn't sync the information, so an additional $3 was charged on-site.