Disappointing not to get a premium car.

The app showed a 4-day rental cost of about 468 EUR, but with insurance and service fees, it ended up being 1068 EUR.

Waited in line for about half an hour.

AVIS and BUDGET share the same counter with about 5 staff members. We arrived around 4 PM and there were about 6 groups waiting in line. We got to our turn at around 4:40 PM.

I picked up the car around 6 PM on September 30th and returned it at 3 PM on October 7th. The bill charged me for an extra day, claiming I returned the car late. They said the return time was 6:17 PM, but my flight had already taken off by then. I have requested after-sales support from the car rental company, but there is no result yet.

1. Provide unresonalble class of the car, the land rover should be Premium SUV class and it is not the same as nissan xtrail. The car price of Land rover could be 2 or 3 times higher than Xtrail how can AVIS put it in the same class? this is unfair for customer! 2. Provide mulfunction car to customer. Your staff said The Nissan Xtrail car is the brand new one that use only 8000 km. But it show speed fault. The car speed that was checked with speed limit on the road has 10km/h different from the speed shown in the car instrument panel. This caused me a lot problem for controling speed and it delay my trip a lot! 3. Your staff lied to me that the car don’t have built in GPS so i need to add more cost to borrow the GPS from AVIS but actually there is in the CAR! This make me feel very bad that AVIS is unreliable and untrustable. From these 3 reasons, I won’t use your service again and won’t recommend anybody to use your brand.