frustrating but with an eventual good outcome.

a.laing

United States

Reviewed: Mon, Feb 24, 2025

About Budget: 9.0 /10

We arrived at 10pm at night due to flight delays. There were over 100 people in the queue and after 30 mins they told us they had only 2 wheel drive vehicles and no others despite booking a 4WD large vehicle. this was the same for most of the people around us. This was unacceptable as we were going to be driving in snow on ski fields for the 5 days. We eventually after 3 hrs saw a customer service person who did provide us with a suitable car but it was much smaller than we had ordered and paid for. We were grateful but would have liked to see a refund for the smaller vehicle. This was not offered at any stage.

About QEEQ: 10.0 /10

no concerns.

Large SUV | Chevrolet Suburban or similar

6-day rental

Relevant Reviews on Budget Denver Intl Co

Dominic Harrington

United States

1 days rental

Reviewed: Tue, Oct 22, 2019

About Budget: 8.0 /10

They promised a Ford Escape or a similar grade vehicle, but we got a Mitsubishi instead, which was quite a letdown. The price might be lower than booking at the store, but it's due to the downgrade in car model. It's not a problem with Budget, but rather the third-party service QEEQ, which I wouldn't use again.

Penelope Charley

United States

3-day rental

Standard | Toyota Yaris Sedan or similar

Reviewed: Thu, Sep 28, 2017

About Budget: 10.0 /10

The price was very cheap and the car was in excellent condition, with only 6000 miles driven. The high-end model included a navigation system, which was great for long trips!

About QEEQ: 10.0 /10