The rental company is very professional, and the car pickup process is extremely fast.

Not bad, but the pre-authorization has not been canceled yet.

Average

This Budget company is deceitful. It's not my first time renting a car in the US. Other rental companies always ask if you need additional services and highlight the final charges, requiring a customer's signature. At this company, I explicitly told the front desk I had pre-paid and didn't need additional insurance or fuel services. The staff member ignored my request, continued writing, and asked for my signature without mentioning extra charges. After picking up the car, I discovered the additional services were added, doubling my original payment, which made renting this cheap Toyota Yaris equivalent to about 400 RMB. With this amount, I could have rented a BMW from another company. The service was also terrible as the staff was unhelpful and clueless.

Did not have vehicle as requested on voucher was forced to upgrade for additional fees, which I still don't know what the final cost will be.