Average experience, but will never go back to this rental

The company is not large but offers decent service. Although there's no location at Sydney Airport, there is a free shuttle from the return location to the airport.

The service was excellent. The pickup location was downtown, very convenient. The vehicle provided was very new, a CRV. They also reminded us to set the navigation to avoid toll roads.

The rental company's store is good, located on La Trobe Road in Melbourne, a relatively busy street for car rentals. Overall, the store isn't hard to find. The issue is the seating; there aren't enough seats and the queue is quite long. Having more chairs or a ticketing system would be helpful. Since it was Chinese New Year, there were many renters, mostly through QEEQ, and each customer took a long time to process due to language barriers, averaging at least 20 minutes, sometimes even 30. The company should train their staff better to improve efficiency.

The car was not cleaned when pickup. I have requested for additional GPS but the map is not up to date

booking is smooth.

Excellent service from the staffs. Theres room to be improved for the car condition.

I love Easyrentcars.com! Competitive pricing, and very easy to use app. Everything is at your fingertips!