There are too few vehicle options and long queues. The first time, there were no cars of the same class available, so I was upgraded to a much larger car, which was difficult to drive. The second time, the car I got had a flat tire, and I had to go back to exchange it. The third time, I was given a Mitsubishi.

I booked a Suburban but was downgraded to a Jeep.

The car pickup process was too slow, took about an hour and a half. The company's internal management is outdated, with many data needing manual verification.

The queue time was quite long as it was the first day after the Christmas holiday and there were a lot of people.

Waited 90 minutes to get the car, which was covered in scratches and very dirty inside. Extremely terrible! It was almost midnight when I finally got the car, and I had been on a plane all day. I was in a very bad mood!!!