The waiting time was acceptable.

The front desk service was okay, neither indifferent nor enthusiastic.

It's okay, but the efficiency is low. I had to wait quite a while from the counter to picking up the car.

The service process was very organized. There was hardly any queue. The rental company recommended the EZPass in-state toll package, but it turned out to be unnecessary. We didn't travel that much, and part of it was out-of-state tolls not covered by the package. If you don't choose this package, you might actually spend less.

They may suggest upgrading your car or purchasing additional insurance, but make sure to ask everything clearly before deciding