ハワイレンタカー

Very grateful and extremely satisfied.

The fees were explained very clearly.

Overall, it was a good experience. After all, they are a big company. The car we got was clean, though it wasn't a Ford Focus but a Kia. There was a note in the car saying it had been cleaned. There was a small paint chip on the car door, which we photographed when picking up the car. So far there haven't been any charges or disputes.

Waiting in line for 40 minutes is understandable, but after finishing the paperwork, waiting an additional 2 hours to get the car is too long... Everyone was complaining and asking the counter staff where the cars were. This needs improvement.

Waited in line for two hours to get the car, extremely tiring