The rental staff were indifferent. Do not trust the rental company; if they ask you to buy insurance, do it; otherwise, they'll find a way to scam you later. I’ve rented from this company in other countries before and thought they were reliable, but I got scammed in Turkey. It was my mistake for assuming the insurance I purchased included full coverage. The store advised me to buy insurance, but I didn’t. When picking up the car, the staff quickly went over the vehicle, pointing out scratches, but I didn’t record a video myself. Unfortunately, they missed one spot, and I didn’t notice it. When returning the car, the staff claimed the scratch was new and not a typical scrape—it was a very deep mark. However, it was clearly old damage, but they insisted it was new since there was no photo evidence from pickup. I wasn’t told the repair costs immediately and was informed later. After returning home, I found out they charged over 3,000 RMB for repairs.