IZMIR AIRPORT CAR RENTAL REVIEWS

Extremely poor experience. 1. The location for completing the rental paperwork is very far from the actual car pickup spot, requiring over 10 minutes of walking to get there. After finally finding an inconspicuous corner in the parking lot where the cars were, we were informed that there was an issue with the paperwork and were told to return to the paperwork location ourselves to sort it out. We asked why they couldn't resolve it over the phone, and after much back-and-forth they finally managed to fix the issue. 2. The fuel tank of the car was not full when we picked it up, with only 1/8 of a tank, which violates standard rental procedures as cars are usually delivered with a full tank. When we returned the car, we ended up overfilling it to at least 1/2 a tank, as it was difficult to precisely refill to 1/8. 3. Most infuriatingly, the company charged us a €500 deposit at the time of rental, promising to refund it within 30 days. However, even after 60 days, the deposit still hasn't been returned, while my friend's deposit at another company was refunded within a day after returning the car. We’ve repeatedly contacted this rental company, and they've kept saying the refund would be processed soon, but nothing has been resolved. Is this company bankrupt or no longer operating? We have no idea when this will be resolved. It's completely outrageous—avoid this company at all costs! Choosing them was a nightmare!

There was no queue upon arrival, the process took about 15-20 minutes. The staff was meticulous and explained unclear matters thoroughly.

Overall satisfied, thanks for the service.

I booked a Volkswagen Passat, but ended up receiving a Skoda Octavia with license plate 35GA6692. It's quite frustrating.

Satisfied

I am very satisfied. They even escorted me to pick up the car. Returning the car was also quick and convenient.

Good, the return process took just 2 minutes.

The car pickup process was not smooth and took 20 minutes of communication. The drop-off process was smooth and completed within 5 minutes.

Very good.

Overall, it's quite convenient, but a bit too casual, leaving people feeling uncertain and worried about potential issues.

Very satisfied, the attitude was excellent, and there was no upselling.

Very satisfied.

The staff at the car rental company were very professional and patient in answering questions.

Very satisfied, excellent service.

Extremely satisfied, exceeded expectations!

Overall, it was hassle-free, similar to domestic car rental chains like eHi. The price on QEEQ is almost the same as booking directly, but it offers a safety net in case of disputes, which is reassuring.

Satisfied.

Terrible experience. The process was slow, and they kept finding ways to charge extra fees. Returning the car was extremely difficult to locate. The additional charges were reported to the rental platform, but they just kept saying they would look into it without issuing a refund.

Very good, there was no upselling or unnecessary disputes.

The car was fine, but the pickup location had significant issues. I will never choose this company again.