I had already selected the full insurance coverage for the rental car. When picking up the car at the store, the staff, who was an Asian-looking guy speaking English, suggested buying additional insurance for $14 a day. We refused, stating we didn’t need any other insurance since we already had full coverage. So, the $14 insurance wasn’t added. We didn’t read the rental agreement carefully before signing it as it was entirely in English, but he still added other insurance to the rental agreement. It was really an unforeseeable hidden charge.

Both pickup and return were at the airport. I saw long lines at other rental companies, but AVIS was very efficient.

Very good, no pressure to buy insurance. They suggested we rent EPASS, and it turned out to be very convenient.

Friendly service

Avis remains as professional as ever. It seems the airport location has changed, which made it quite a detour. The car was very new, with only 6000 miles.