Very satisfied

The San Francisco location is too far and the wait time is long. Additionally, you have to wait for the car to be ready even if you've paid over a month in advance.

I must severely criticize the service at the Advantage store partnered with Europcar at Dulles Airport. First of all, this store did not have the Yaris model advertised online, seriously misleading customers who prefer this model. Other cars in the same group showed obvious signs of severe damage and neglect from the outside (tires had severe collision marks). Even after changing the model, they still could not provide a car without severely damaged tires. The most unacceptable part is that, although the contract clearly stated that E-pass rental was not accepted, the rented car had this device turned on, leading to a week of driving without the renter's knowledge. The issue was only discovered when it was impossible to pay at a manual toll booth. The store did not handle it properly even when approached, and after returning home, a management fee of $25 per toll was charged (not per contract!). Multiple communications with the store were met with rudeness (although an employee named Amier was decent and suggested discussing solutions after the contract period ended, the store manager and relevant staff refused to acknowledge their responsibility and existing issues after the contract ended, continuing to charge $165.81 in management fees per toll as per the contract). I want to use my personal experience to warn all our users to be cautious when choosing this unscrupulous store—Europcar at Washington Dulles Airport (partnered with Advantage in the USA, so it's also Advantage). In addition to safety checks when choosing a vehicle, make sure to check the E-pass switch status above the front windshield matches your contract! This particular store charges management fees per toll as per their contract, which seems intentionally designed to incur high fees!! I also urge the rental platform to cancel the credibility rating of such bad stores and stop cooperating with them!!

El personal que me atendió, tanto en la recogida como en la devolución, fue muy amable y atento.

Europcar were unable to tell us whether we would receive a 4WD/AWD car before picking up. They also don't fit cars with winter tyres (despite us requesting them). Both of these can be made a legal state requirement to drive on Colorado roads during winter storms, as happened numerous times during our trip. It was only through luck that we received a 4WD and so could get by without proper winter tyres. This is a huge safety issue, it's crazy to be sending people out driving on Colorado roads in the middle of winter without winter tyres.