The staff are professional and efficient.

Very good

Very good, enthusiastic service.

The location for picking up and dropping off the car was very convenient and easy to find. The process was also simple. When returning the car, the staff didn't come out to inspect it; they just took a look from inside. It's a bit strange relying purely on trust in Europe. I booked an Opel station wagon, but it was upgraded to a larger Skoda wagon. The car was new, but it felt bulky and didn't quite match the Swiss scenery.

Ask for upgrade and was turned down. The customer next to me was given a upgrade without he asking. The car had minimum level of windscreen washer fluid. Had a a hard time to drive in winter n snow without washer fluid. Bought my own windscreen washer fluid to top up and use for my driving in winter snow. Avis disappointed me.