We were delayed getting the car because my daughter was hungry, so we stopped for a meal before heading over. It ended up being a bit later than planned. We got a Malibu, but the back seat had a strong smell of dog odor, probably because the previous renter had a dog there. We had to keep the windows open the whole way. While driving, I noticed the steering wheel was a bit off-center—when driving straight, the wheel was slightly turned left, and when centered, the car would go right. It was okay for temporary use, but not ideal. My next rental in Hawaii was also with Avis, and that car was in perfect condition. Honestly, it feels like a matter of luck.

The service was good, although the queue was quite long at times. The car I initially got had a tire pressure issue, but the store quickly replaced it after I drove back the next day.

Long wait to pick up the car. Arrived at the store half an hour early per the reservation, but both reserved and non-reserved customers were in the same line. Few service counters open; it took about an hour to get the car.

The vehicle smelled badly as though damp. The seats were fairly worn.

Very smooth and good price obtained.

Avis should award reward points for booking the rental Thru third party