The staff at the airport rental location were extremely rude and kept adding extra charges. They claimed we were late picking up the car, but refused our request to review surveillance footage of the queue time. They even threatened that we wouldn't get the car unless we paid the additional fees. They ignored us completely, took all the documents, and gave an ultimatum: 'Pay these extra charges now to get the car, or leave right now.' They also refused to communicate with the customer service team via phone. On top of that, they gave us a car with a tire pressure as low as 1.3.

It's truly frustrating, extremely frustrating. You can only park at P1, and if you accidentally go to P2, you have to take a big detour. The navigation at a roundabout is inaccurate, almost causing me to miss my flight.

I've rented from this company multiple times and have always been very satisfied.

The self service pick up is relatively confusing

Works perfectly

Excellent. Easy to find, no waiting, all went very smoothly