RECORD GO CAR RENTAL REVIEWS

The car is in very good condition.

This is my second time renting a car here, so I'm familiar with the process. The only downside is that the exit route is a bit complicated.

The queue was incredibly long. This was the first time I encountered a 30-minute wait for picking up a rental car, probably because the price was cheap. RecordGO had over ten service counters and eight self-service machines, yet the wait was still very long! There were two types of deposits: 1. €129 fuel deposit, 2. €1200 insurance deposit. The process was relatively smooth overall. Right before returning the car, I refueled until the pump clicked at the nearest gas station to the airport, then drove about 1-2 km to return the car. However, the staff said the tank was not full??? I was confused and explained that I had only driven 1-2 km, and the staff replied, 'OK, no problem, it's fine!' But the next day, €69 was deducted from the fuel deposit, and I only got back about half of it! Absolutely ridiculous!

The service was excellent!

Good experience, though I had to wait in line for a while during pickup.

The store is easy to find with clear directions.

Extremely satisfied

I originally booked an Alfa Tonale from Arrow, but they gave me a relatively new Toyota Raize instead. It only had 6,000 kilometers on it and was a plug-in hybrid, which was quite nice. The car was spacious as well. Since I purchased full insurance, the return process was very smooth—they just checked if the tank was full, and that was it. The deposit was refunded quickly; I received the money the next day. The only downside was that both pickup and drop-off were in the underground parking lot on B4 next to the store. The sharp turns there really tested my driving skills. When returning the car, the staff inspected it at the roadside near the store and asked me to drive it back down before coming up again.

Overall, not bad. The car's condition was okay.

Great! The staff were very friendly.

Great experience, smooth car pickup in 5 minutes!

Vehicle upgrade

Excellent service, no tickets received yet. The return navigation is quite complicated, so make sure to allow enough time!

Very satisfied.

Even though I already had global insurance, I was still forced to purchase local third-party roadside assistance. They only recognize local coverage.

The directions at the airport were clear. This was my first time renting a car abroad since the pandemic, and I forgot some of the European processes, which made me spend quite a while at the counter discussing things. For instance, I bought insurance on the platform but still had to pay a deposit (this is just a regular car rental deposit to cover fines or penalties, if any). Additionally, there was a fuel tank deposit, which is refundable as long as you return the car with a full tank; it's just another form of security. QEEQ remains as reliable as ever, offering clear instructions and being as convenient and efficient as it was before the pandemic. I chose a leading local rental company instead of a global one, and the service was very convenient.

There weren't many people at the time, and the pickup process was reasonable.

The staff can speak English.

Pretty good.

Initially, I was a bit worried because it’s not one of the well-known big rental companies, but after reading reviews, I felt reassured, and the actual experience was indeed great. The car was very new and super easy to drive. I purchased full insurance onsite and only needed to pay an €80 fuel deposit without any additional fees. Returning the car was smooth, and the deposit was refunded within two days.