I chose the Zuzuche discounted full insurance and didn’t purchase additional insurance at the store. During the car return process, they used a magnifying glass to inspect the car for about ten minutes and charged $160 for a tiny scratch on the rearview mirror. It’s disappointing to see a big company operate this way; I’ve never encountered this before.

The car was in good condition, clean with no odor. The service was very good, with no additional fees, and the return process was convenient.

la muchacha que nos atendio nos dio recomendaciones de que hacer a donde ir y restaurantes para comer en la ciudad

muy recomendable para renta de autos

When we arrived, they said there were no cars available, and then took us to another rental company KMG. The car had scratches everywhere, and it was hard to document them all. Later, when returning the car, the young guy claimed that a certain spot was damaged by us, but we were very careful and had no incidents at all. He tried to charge us an extra 200 pesos service fee, which was never mentioned before. They deducted money from my card, and my friend's credit card was also charged, so we paid twice! Please contact me as soon as possible to resolve this.

Europcar was very misleading about needing to have insurance after my booking online indicated that I just needed to show proof of insurance. I will not book again through either of these companies.