Nightmare

The vehicle was not as expected. I was told it would be either a Jeep Cherokee or something comparable and what I received was not comparable. The vehicle had clearly been in an accident as evidenced by the dents of the metal around the windshield (we were told by the agent that a previous driver had run into a barricade and shattered the front windshield and caused the dents). There were still small pieces of glass embedded in the steering column as well as on the floor board of the drivers side. There’s was a caution light that showed two vehicles colliding on the dash which was on the entire we had the vehicle. The vehicles tag was expired (noticed after we left the lot). The pick up location is off to the side in an extended parking location (unless you’re taken there by the bus from the airport good luck finding it). The rental space is a converted truck trailer that barely fits 4 people. There’s no waiting area and nowhere to sit down. The lot outside was pitch black and we had to examine our vehicle with a jumbo flashlight. The agent asks you to sign a screen prior to showing you what you’re signing. When I objected to this I was sneered at and told this was common practice to sign it and he would explain later. The fine print on the website lists the insurance carriers they accept (at least 8)as well as a need for a $3,000 hold on your credit card. When we arrived the list of accepted insurers was dwindled to 4 and a restriction indicated that insurance would not be accepted if you’re insured vehicle was older than 2016 (this was not listed on any fine print only once you arrived at the pick up location). When we returned the car we advised the agent about the expired tag and proceeded to look at the other vehicles in the lot. Out of 10-12 cars all but 3 had expired tags. Overall the rental experience was horrendous. I would not recommend this company at all. Unprofessional and in my opinion practicing predatory and unsafe rental practices.

I would suggest better vetting procedures for the companies which you advertise and do business with. The negative rental experience quiet honestly would make me wary of seeking another rental thru this site.