First, the car provided was not a Volvo C40, but a Toyota SUV. They said it belongs to the same group. I had no choice but to accept it due to my travel plans. The key issue was that the Toyota had three minor scratches, and I had to record a video to avoid being blamed for them when returning the car. Second, they requested the car be returned with a 75% charge, which was only mentioned verbally. I think this is unreasonable; since they charged a 70 CHF deposit, they could deduct it from there. Driving from the city center to the airport and still maintaining 75% charge is extremely difficult. These are the aspects I was dissatisfied with regarding Hertz in Zurich. However, when I returned the car at their Geneva branch, there were no issues. The car's battery wasn’t at 75%, which is practically impossible to achieve, but the staff in Geneva were polite and said everything was good.