The staff were professional and efficient, making the pick-up and drop-off process very smooth, with no excessive sales pitches.

The process was quite fast

Long waiting time

The car provided was of a different standard. Instead of BMW 1 series only one model was offered, i.e. Fiat Tipo.

There is a big line for the shuttle service, and even longer line for Europecar counter. It’s not the amount of people, it’s the fact that they try to sell you extra insurance and work very very slow. They gave us a fiat500, except from the nice exterior, the car is very uncomfortable, and can’t withhold the mountain roads