Rented a car in Cairns for a day trip to Paronella Park. After picking up the luggage, called the rental company, and they sent a shuttle to pick us up from a designated area at the airport. The airport is very close to the city center, a 10-minute drive. The vehicle was very new and in good condition.

Good

Just avoid being upsold on car insurance.

Counter staff is very friendly, however when she did not communicate with the staff that is preparing the vehicle, creating a lot of unnecessary trouble, had to remind the staff regarding the request due to confusion. Staff are in a rush to complete the process just to keep things moving . And informed us to get the insurance from them instead, asking us to get dual insurance to avoid the deposits.

Please provide the nearest gas station from the drop off location would be perfect. We have been looking for over 10 minutes but still couldn’t found, then go back to the service center to ask the lady!

Easy, good