Pretty good, no issues encountered. We managed to sort things out despite the language barrier by using gestures.

The Anchorage airport store was great, with very considerate and attentive service. When swapping cars, they even changed the time for me by over an hour earlier, saving me quite a bit of money! Very rare!

counter staff was a bit annoyed with us, we had booked 2 - 15 seater vans and they would not remove the back seat for luggage, wanted us to book another car just for luggage which would have been an extra $1200 USD which we declined and just jammed our luggage over seats etc. we needed to buy a small step to get in and out of the van as it was very high. Alamo were great when we let them know the van had been broken into and we did not have to pay any excess as it was all covered.