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Live chat Email us Service Code: 5664404122
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Reviewed: Sat, Oct 12, 2024
About Record Go: 10.0 /10
The SUV I got had a DR logo. When I picked it up, the car had scratches, three tires were underinflated, one license plate screw was loose, and the carpet under the footrest had two worn-through holes. The rental company didn’t conduct a handover; they just gave me the key and told me to get the car myself. Returning the car was also just parking in the assigned spot and dropping the key into a mailbox. I was very worried the rental company would charge me extra money. This is not QEEQ's issue; it’s a problem with foreign rental companies—they’re not as thorough and reliable with vehicle inspections as companies in China. Two deposits were required: one for €900 as a violation-related deposit and another for over €110 as a full-fuel deposit.
About QEEQ: 10.0 /10

Relevant Reviews on Record Go Barcelona Airport

Felix Brown

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Reviewed: Fri, Sep 13, 2024
About Record Go: 10.0 /10
There is a fuel deposit, but as long as you refill the tank when returning, it will generally be refunded within about three days.
About QEEQ: 10.0 /10

Nigel Jane

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Reviewed: Fri, Apr 19, 2024
About Record Go: 10.0 /10
Pretty good
About QEEQ: 10.0 /10

Linda Nancy

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Reviewed: Thu, Jan 11, 2024
About Record Go: 4.0 /10
There were hidden charges during pickup. They clearly stated that without purchasing €131 insurance, they would provide an old car. Indeed, I got a car with almost worn-out tires, which made a lot of noise and vibrated heavily. It was a nerve-wracking drive.

Burton Dewar

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Reviewed: Fri, Dec 29, 2023
About Record Go: 10.0 /10
No queue on that day, very lucky, after I was done, 5-6 people were in line.
About QEEQ: 10.0 /10

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Compact | Toyota Corolla or similar
Reviewed: Wed, Jan 3, 2024
“Lessons learnt on cross border experience:”
About Record Go: 7.0 /10
We reached the car rental office much earlier than expected as the custom clearance was much smooth than expected and our flight reached the airport earlier than expected. When we requested if we can collect the car earlier (it was only 1 hr earlier ) with the offer and promise to return an hour earlier than expected time , we were told that we had to pay 15 Euros more which I declined. When I returned to the counter at the agreed pick up time later ; to my surprise the car was not ready as it had to be sent from another terminal . The waiting time was more than an hour and they did not offer any sincere apologies nor express sense of urgency . This resulted me in spending more than 2 hours in total waiting for the car ! :( .
About QEEQ: 8.0 /10
Booking via QeeQ was quite smooth ; though I bought comprehensive insurance too via QEEQ I was told by recordgo that it does not cover full insurance if I had cross border journey ; which was what I needed . At the end , to be on the safe side I bought insurance from RecordGo as I wanted piece of mid when I crossed the border into France . Perhaps I need to be more careful with insurance coverage on cross border journey and full support

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