The waiting time was quite long. A salesperson directly added comprehensive insurance without informing me, which would have cost me a few hundred dollars extra. After I noticed it, they tried to argue, but eventually canceled it. Just be more careful when checking. Other than that, it was satisfactory.

Customer service attitude is average.

I had a bad experience. The end price was much higher than what was shown on easyrentcars.com. They had a lot of additional add-ons that I was forced to pay so the end price ridiculous. Wouldn’t use Thrifty again.

We had to pay an additional $13 fee per day for the privilege of allowing the spouse to drive the car. This is unacceptable and we will not rent a car from Thrifty anymore.

Like: Hannah was amazing! She made checking the car in an easy and quick process on a crazy return home day. She was friendly and even went out of her way to find us a luggage cart. Her extra efforts made a rough day easier to handle. Thank you Hannah, you are wonderful!!!!
Dislike: A bit confusing when picking up car with all the extra options.