The car was in good condition, and the EZ Pass usage was explained clearly. However, adding a driver, even if it's a spouse, incurs additional costs, whereas many other companies do not charge for this.

Satisfied with the car, good service, no hidden charges

Satisfied!

I'm a Hertz Gold Member, but it doesn't matter when booking through a 3rd party...which I expected and understand. It was extremely busy and a lot of customers vented their frustration at the people working there, which accomplished nothing. Patience and politeness was rewarded with a new minivan instead of a 7 pax mid-sized SUV (at my request once told it might be a long wait for the other class) and a complimentary tank of gas.

The entire booking process was outstanding. I love the app!

car boot space was large and vehicle was spacious, although vehicle exterior appears abit old. pick up location could be abit clearer (e.g. hertz rental booth inside the hotel)