Low price, no need to discuss the service.

The overall service was average. The car I booked was downgraded by one class. If I wanted a Toyota, I had to wait, and the waiting time was uncertain.

The rental process was convenient. Returning the car was simple; just hand the keys to the personnel. The whole process was easy and straightforward, and the invoice was automatically sent to my email. The charges were clear.

The staff was indifferent and kept pushing other products. They made us sign without showing a written contract. The ETC charges were especially outrageous (rental fee of $4.33 and daily toll fee of $12.99, whereas the actual toll for Highway 59 was only $1.79). We didn't fully understand the explanation in English about the charges. If they had shown us a written contract beforehand, we wouldn't have rented their ETC. It felt intentional (having us sign first and then presenting the detailed charges).

The suv exceded my expectations.

I am happy to select this company because I found what I wanted: to reserve a car and pay at pick up. Other companies asked me to pay in advance. I surely will continue using EasyRentCars.