When picking up the car, they kept trying to get us to upgrade and pushed extra insurance repeatedly, which we declined. They asked how many drivers we had, and I inquired if two drivers were possible. They said yes but didn’t mention the additional driver would cost over 190 pounds. We thought it was free! While promoting other services, they emphasized the charges, but they didn’t clarify this one. We only realized once back home that we were charged for it! Additionally, at pickup, they only told us the car's location and let us go find it ourselves without inspecting the car together. We discovered the car had visible scratches, so we took photos and videos ourselves and reported it to them afterward. During drop-off, their inspection was very thorough, and they pointed out the damage. Luckily, we showed them our photos and videos, and they conceded it wasn’t our fault. Glad we had been cautious about documenting it!

Europcar is trustworthy.

Very dissatisfied. They tried to mislead us by claiming there were no cars available in the same category and pushed us to rent a higher-class vehicle. In reality, they did have cars of the same model. Only after we refused to upgrade did they give us the same model car. Additionally, they sneakily charged us extra for insurance without us noticing. Be cautious and pay close attention.

The interior of the vehicle was not clean enough, and the diesel engine was quite noisy.

Amazing service!!!

All best