Our flight was originally scheduled to arrive at 7 PM, but it was delayed by over an hour. By the time we got our luggage, it was nearly 7:30 PM. The car rental location was right outside the airport exit, sharing a counter with Hertz. The staff was very meticulous and enthusiastic. We had to take two highways and needed to prepay with the rental company. After completing the paperwork at the counter, we followed the signs and walked a few minutes to the parking lot to pick up the car. We got a small SUV, which locals drive frequently. The car was relatively new, with just over 30,000 kilometers on it, and it was very clean inside. Dollar offers great rental rates, and we will choose them again next time we visit New Zealand.

The staff was very polite. The store is shared with Thrifty; the sign outside says Thrifty, but there is a small Dollar sign on the counter which is not very obvious. Be sure to look carefully.

They didn't inform us that we had to park in a designated lot when returning the car. No vehicle inspection was done upon return. Two days after returning home, we received a huge fine because they couldn't find the car! It was clearly their mistake, but they made the customer pay for it!

Other than the incorrect location of the rental counter shown on the map, the rest of the rental process was pleasant and smooth. Car was new and very nice to drive.

For a first time user, booking process was easy and smooth. The dollar reservation also gives a lot of confidence.

The staff was friendly, free shuttle from/to airport is a plus.

Best price, quick process, no nonsense