It's truly frustrating, extremely frustrating. You can only park at P1, and if you accidentally go to P2, you have to take a big detour. The navigation at a roundabout is inaccurate, almost causing me to miss my flight.

The pickup location was extremely difficult to find. The second and third floors of the airport parking lot are not connected. I spent over an hour searching for the drop-off location, going in and out multiple times and incurring parking fees. Almost missed my flight because of this! The pickup process, however, was very smooth, the counter service was good, and getting the car was straightforward.

Very good, no hidden charges, everything went smoothly.

We forgot a driver's license at home and they were very unwilling to change to a different driver. They did not allow a change, then tried to push us into a very expensive total insurance cover and scare us off from canceling the old and making a new reservation (it would be expensive, would take hours - neither was true).

I've rented from this company multiple times and have always been very satisfied.