The overall experience was quite poor. First, the car provided was not the model indicated during booking. Second, the rental company aggressively pushed for full insurance. Moreover, we had to pay extra for a car model we initially selected as a possible option during booking.

When picking up the car, I had to wait for three hours as there were no cars available initially, but they eventually provided an upgraded model. The staff was very thorough and advised taking photos of even the minor scratches during the inspection. This is important as the person inspecting the car upon return might be different, and having evidence makes explanations easier. Overall, the car's condition was very good!

The overall service was acceptable, but they kept emphasizing that the insurance bought through the Zuzuche platform was not related to them, and continuously recommended us to purchase their own insurance on-site. We refused multiple times, yet they kept explaining persistently. We rented two cars, and for the first car, we ended up buying the full coverage insurance they recommended for €184, after which they finally continued the process. The more I thought about it, the more it felt wrong, because we had already purchased full coverage. So, I contacted Zuzuche's customer service, which was great—available 24/7—and they informed me that we could refuse their insurance. For the second car, we firmly rejected their insurance, and the deposit changed from €100 to €800, and the process was completed.

I have tried to send the confimation to you seven times and all were rejected. You have the information you requested and this is bullshit to take up so much time. I should get the credit for the rental with QEEQ and if not will NEVER USE YOU AGAIN.

An unbearable car rental experience, never encountered such aggressive insurance sales before. Despite repeatedly expressing that we didn't need it, they continued with a deadpan expression. When returning the car, they examined it with a magnifying glass (we didn't buy their insurance). If you rent a car from this company, be sure to take photos when picking up the car. Also, the staff rudely threw the keys on the table towards me and just pointed in the direction of the car without any courtesy. To make matters worse, as soon as we started the car, the tire pressure warning and reverse radar malfunction lights were on (strongly suspecting they were deliberately disabled because we didn't buy insurance). We've rented cars in over a dozen countries, and this is the first time we seriously leave a negative review! This car rental company feels unprofessional, with poor service attitude at every stage, and very petty. It was past 10 PM on the day of rental, so we had no choice but to reluctantly take the car!