Overall good, but the concern still happened: the actual car was different from the one reserved. Although the rental company claimed it was an upgrade, the Range Rover Evoque costs around 200,000 RMB, while the BMW 5 Series Touring is over 500,000 RMB in China. The main issue was the trunk size—it was much smaller, leaving space for only one suitcase after removing another (the suitcase was valued at 2,600 RMB). Returned the car ten days early.

Car was new but we had to wait to complete the paperwork at the office then walk to the pick up point in the car park. Car was being washed and took 20 minutes to be delivered, Price was excellent. Staff helpful

Everything worked easily

We had some trouble communicating, but after contacting the QEEQ platform hotline and confirming no additional insurance was needed, we signed the contract and picked up the car. Overall, the service attitude at the store was good and patient. The staff providing the handover service later were very satisfactory in terms of attitude, language, and efficiency.

Very satisfied

Pretty good overall, but they won't assist you before 8 AM even if someone is there.