I had already informed the rental company that I did not need any insurance, yet they forcibly added PAI/PEC. Additionally, they charged two deposits of $200 each, totaling $400, but the rental paperwork only shows a deposit of $200. However, my credit card records indicate two $200 charges. When returning the car, I was told the deposit authorization would be released on the same day, but it's already been two days and it hasn't been lifted yet. I hope QEEQ can help coordinate the refund of the deposit.

Perfect car rental experience, thumbs up for HERTZ and QEEQ!

Pretty good

When I booked, they said all customers could receive a Suburban. However, at pickup, the customer service said there were none left and gave me a GMC Yukon XL. In the parking lot, I noticed a ready-to-go Suburban parked diagonally opposite. I used my US driver's license and phone customer service for online pickup. So initially, the upselling services weren't too excessive. Still, not getting the car I wanted felt like a rip-off.

The service was good. There were many people waiting in line to pick up the car, but they took me directly to the VIP pickup area.