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Reviewed: Thu, Nov 21, 2024
About Hertz: 6.0 /10
This time I experienced the entire process of handling an accident because I had a car crash in a national park. Generally, if no one is injured and the police handle the situation, the first thing to do is to get to a big city. This is because calling the car rental company and getting a replacement vehicle is much easier there. You don't need to worry about the damaged car as the company will arrange for a tow truck. Even the most basic insurance covers all accident-related losses, so you don't have to pay a penny. However, any other losses you incur are essentially not covered. For example, I lost two nights of prepaid hotel fees, spent $350 taking a taxi from the national park to a small city, and $78 for a bus back to the rental car airport. Mostly, I was too shaken after the crash to drive again, so I didn't opt for a replacement vehicle. I ended up staying two additional nights in Salt Lake City. In summary, after an accident, get to a major city as quickly as possible, because traveling without a car can be extremely inconvenient.
About QEEQ: 10.0 /10

Relevant Reviews on Hertz SALT LAKE CITY INTL AP

Channing Dick

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Reviewed: Thu, Sep 5, 2024
About Hertz: 8.0 /10
They upgraded me to a 7-seater for free, but added an $18 insurance fee. Overall, it's not bad.
About QEEQ: 10.0 /10

Chad Kipling

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Reviewed: Wed, Feb 21, 2024
About Hertz: 10.0 /10
Satisfactory
About QEEQ: 10.0 /10

Trista Cromwell

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Reviewed: Tue, Aug 6, 2019
About Hertz: 2.0 /10
I’ve mentioned this twice already in my chats with your online customer service.

Eileen Eveline

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Reviewed: Mon, Oct 8, 2018
About Hertz: 4.0 /10
My wife had to pay over ten dollars a day as an additional driver, but with Avis, it was free.

Dunn Raphael

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Reviewed: Sun, Oct 9, 2016
About Hertz: 2.0 /10
Because I didn't accept the insurance upsell from the staff, I was treated extremely poorly. First, they intentionally delayed by saying to wait and then attending to other things. Ten minutes later, they claimed there were no cars available. I said, 'Didn't you reserve one for me?' and then they started ignoring me. After a complaint and more than 50 minutes, I finally got a car I didn't want, in poor condition. The last row of seats couldn't move or fold, the exterior was scratched in many places, and there were three noticeable dents. When I pointed these out during the inspection, the staff simply said they didn't have time to check it. They didn't even say 'sorry' and continued to ignore me. When I asked for a different car, they were very unhelpful.

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