CAR RENTAL REVIEWS ON HERTZ AT SALT LAKE CITY AIRPORT, SLC

Additional driver fee is very high, the store doesn't remind you, and the website is not clear

I pretty much received the desired vehicle. Well done Hertz.

This is the second time I’ve used Easyrentcars and I’ll definitely be using them again.

Car was great. Free upgrade.

Best prices.

Satisfactory

Everything worked like perfectly. The right car was ready promptly and the return was efficient, friendly and flawless.

They allow multiple drivers to be added online directly, which is nice, but there's a fee

They told customers the reserved car was unavailable and pushed them to choose a higher tier car without mentioning any extra charges.

Recommended upgrading to the largest model due to having a lot of luggage.

I’ve mentioned this twice already in my chats with your online customer service.

They upgraded me to a 7-seater for free, but added an $18 insurance fee. Overall, it's not bad.

This time I experienced the entire process of handling an accident because I had a car crash in a national park. Generally, if no one is injured and the police handle the situation, the first thing to do is to get to a big city. This is because calling the car rental company and getting a replacement vehicle is much easier there. You don't need to worry about the damaged car as the company will arrange for a tow truck. Even the most basic insurance covers all accident-related losses, so you don't have to pay a penny. However, any other losses you incur are essentially not covered. For example, I lost two nights of prepaid hotel fees, spent $350 taking a taxi from the national park to a small city, and $78 for a bus back to the rental car airport. Mostly, I was too shaken after the crash to drive again, so I didn't opt for a replacement vehicle. I ended up staying two additional nights in Salt Lake City. In summary, after an accident, get to a major city as quickly as possible, because traveling without a car can be extremely inconvenient.

They tried to upsell me a vehicle upgrade, and when I declined, they did not provide the reserved brand. The car was old, had insufficient power, the windows leaked, and there were significant scratches on the exterior.

Overall satisfied, the counter staff followed the rules and did not push additional insurance.

I had pre-booked a specific model, but they tried to deceive me by saying only a Nissan was available and I would have to wait at least 50 minutes for the reserved model. I refused to accept a Japanese car and insisted on the reserved model. Seeing my firm stance, the staff eventually gave me the keys to the reserved car. When I saw the Nissan parked nearby, it was scratched and only about 70% new, clearly an older model. While selling insurance is standard practice and can be declined, using deceitful tactics to push an inferior car is truly unacceptable!

Great service, returning the car was incredibly easy.

The rental location is easy to find, just a few minutes from the airport, with great service attitude.

Great service

Excellent, very convenient to contact even abroad

My wife had to pay over ten dollars a day as an additional driver, but with Avis, it was free.

The car pickup process was very convenient and the procedures were simple.