It's okay.

Very good.

When picking up the car, they explained the insurance process. Initially, I thought they were trying to sell me something. I told them I already purchased insurance, which was offered by their rental company (QEEQ package). They clarified that the insurance was actually from the website, but it didn’t matter—they said that in case of an incident, they would charge my deposit first, and then I could reimburse through Zuzuche. It was simply an explanation of the process without any pressure to upsell. We traveled through seven countries with a one-time border crossing fee of €199. They patiently explained which countries had toll booths and where vignette stickers were required. The car had a quarter tank of fuel at pickup, and it was the same requirement when returning it. The whole process was incredibly smooth (despite a minor scratch).

Excellent, very patient during both car pickup and return.

The overall service was okay, but you have to call to get staff to pick you up.